Front of House Receptionist

Front Desk Receptionist

Job Description:

Front Desk Receptionist Walsall – Sycamore House Medical Centre, WS1 2NL

May be needed to cover at our Lichfield site £15,300 a year + Great benefits

Permanent

24 hours per week

Monday – Friday,

Hours of work between 8am and 5pm.

Evening & Weekend work may be a requirement in the future

We make people better.

In our UK support functions, you will do things that matter by supporting our customer facing colleagues as they provide excellent customer service and take care of patients. Regardless of your role, we give you an opportunity to make a difference in the lives of our clients day after day.

We are searching for receptionists to join our team at our Walsall & Lichfield clinic sites. You will be the spinal cord of the clinic as Front of House Receptionist and will have multifaceted responsibilities aimed at making operations smoother in the Centre. If you are a committed experienced Front of House Receptionist with passion for world class customer service then this is an opportunity for you.

You will help us to ‘Make Health Happen’ through;

Greeting customers warmly and guiding them through every part of the centre until comprehensive checkout.

Answering incoming phone calls; directing them to appropriate personnel; screening queries (if necessary) while being proactive on local mailboxes and emails

Proactive management of well kept reception area and waiting rooms

Ensuring Customer Reports come out from centres within specified time frames including managing abnormal results effectively

Ensure all Customers have correct paperwork for their visit – appointment packs (where applicable), clinical file preparation, consent forms etc., etc.

Efficient Results Management(receiving ,scanning,uploading)and follow-up with suppliers ensuring turnaround within agreed SLA’s

Verify that all customers’ details are accurate ,customers are signed in, appointments booked, changed, rescheduled on EXACT/BOSS/Meddbase. Paying, invoicing , added charges and credit notes when customers leave.

Get organized and make sure you finish with all documents quickly by working in the order of dates and prioritizing so as to meet deadlines

Key Skills / Qualifications needed for this role:

PC literate, sound knowledge of MS office packages.

ExperienceAdministrative experience in a health care setting

ExperienceCustomer Service experience and highly customer focussed

Other Ability to prioritize between workloads and separate the urgent from the important.

Excellent written communication skills interpersonal; excellent organization and time management skills.

Can empathize well with patients putting anxious ones at ease

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme encompassing all aspects of health – mental, physical, financial, social and environmental. We support flexible working and have a range of family friendly benefits.

When you join this role in Bupa, you will enjoy the following among other benefits:

An equivalent of twenty-five days leave per annum that gradually increases with seniority. You may also have a chance to either buy or sell

Bupa health plan as a tax-free benefit

An improved pension scheme and life assurance

Yearly performance- related pay (bonus)

Assistance with travel costs by way of either season ticket loan or cycle2work

Diverse other benefits and discounts online

Free on-site massages to acknowledge your hard working spirit

Access to our annual awards event.

Why Bupa?

We are an insurer and provider of healthcare services. Our customers are our focus since there are no shareholders. All of us work for one common purpose – assisting people to lead longer, healthier and happier lives thus making the world a better place. With boldness, empathy and accountability we make health happen.

We motivate all our employees “to Be you at Bupa”, we promote diversity inclusion; we recognize that it is important for our workforce to reflect the communities and customers we serve so that’s why we actively encourage applications from individuals from underrepresented backgrounds.

Bupa is recognized as a Level 2 Disability Confident Employer which means that we seek to offer interview/assessment opportunities to every disabled applicant who meets the minimum criteria for the post. As part of our recruitment process, we will ensure fairness in dealing with all candidates, providing reasonable adjustments where necessary.

Part Time: Yes

Functional Area: Administrative Support Group (ASG)

Locations: Clinic – Birmingham, Clinic – Lichfield