Geomiq
It is us who are Manufacturing the Future! Geomiq is a start up from London which strives to change the way manufacturing is done today by delivering the trustable manufacturing capabilities to any engineer in the world through our online platform. Being the premier Digital Manufacturing Marketplace in the UK, we enable an ingenious B2B AI based platform for manufacturing on demand via internet which consolidates the buyers and sellers to optimize the overall productivity of the business. Be a part of us in our quest to collaborate with brands such as BMW, Rolls Royce, Brompton Bikes, Google and even go on to support space endeavors. Visit our website!
Our platform: Geomiq’s online quotation and purchasing systems for custom manufactured components easily eliminate, save and maximize operational and quality aspects for every process involved which is cutting edge. Engineering Designers, Mechanical Engineers and Acquisition departments are the main end-users of the systems in which they collaborate on making the most advanced products on the planet. Watch how our platform works!
About the role:
We are looking for a Freelance Customer Support Specialist to join our team on a part-time basis. The position is remote and requires knowledge of the German language. Like most freelance work, this one will also require the use of reliable Wi-Fi and a personal computer to handle various concerns and maintain client satisfaction.
Job Description:
Answer customer questions over e-mail, chat, phone calls in German.
Identify and troubleshoot issues and problems including customer glitch reports.
Manage customer complaints and disputes correctly.
Assist in the resolution of the complex issues by engaging cross-functional teams when applicable.
Profile Requirements:
Mother tongue German and fluent communication skills in English – both written and spoken.
Must be a true freelancer.
Internet Art.
Good analytical and comprehension abilities.
Preferred:
Have previously worked in customer support.
Have some kind of experience or even theories in working in manufacturing.