Senior Technical Support Analyst (HCM)

Are you ready to enhance your skills? We are seeking a Senior Technical Support Analyst who is both eager and passionate about joining our highly active 3rd Line Technical Support Group. This position is ideal for someone who enjoys working with complex technical challenges whilst also dealing with customers using our world-class HR Software – the IRIS Cascade Enterprise and Staffology HR Professional.

Try Your Hands on Challenging Difficulties: Own the resolution of various technical troubles that are considered complicated by the rest of the team.

Challenge Solvers: Interact with the Tech Lead, developers, and Product team in finding and resolving the problems.

Assist and Equip: Offer advice and equipment of a certain level to assist lower-tier service desk members in dealing with cases quickly.

Deal With Escalations: Work on issues that have been escalated, deal with other teams and management, deal with blockers, and assist your colleagues to be successful.

Update Customers: Update management and customers on how critical issues are progressing and their expected timelines.

Represent the Team: Participate in internal and external meetings as a member of the appropriate team.

Take Charge and Teach: Take positions of important team heads when they go on leave and help in the training of junior team members.

Technical Expertise: Good knowledge as well as practical experience for C#, .NetCore, Javascript, SQL Database/TSQL.

Advanced Troubleshooting: Have experience in resolution and investigation of the issues and training others for monitoring and logging.

API and Web Services: Basic knowledge of RestAPIs and Web services.

Service Desk knowledge: Good knowledge of service desk procedures and principles of agile IO development.

Leadership and Mentoring: Experienced in team management or team leadership and working with stakeholders in a highly paced environment.

Impact: Handling and solving for complexity of technical problems, helping enhance our computer programs and their features into our products.

Growth: Perform in a setting that fosters and seeks continuous self enhancement and professional growth.

Culture: Be part of an encouraging environment where the emphasis is more on open and straight commutation and warm atmosphere.

Apply now and move your technical skills combined with customer orientation to a position where you will not only fit in, but your influence would be tangible. Grab this wonderful chance to progress in your career and help us in our success.

As a result of high popularity, we recommend that you submit your application without delay.

INDLOW

IRIS Software Group was formed to relieve the complexity and burden under which UK businesses, schools and organisations operate – as the UK’s largest privately owned software company.

IRIS has embraced technology by providing software solutions and services, which helps in enhancing compliance, efficiency and minimizes operational and management risks allowing the users of its technology to clearly look ahead without uncertainty.

Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid using the IRIS payroll solution, 50000 SMEs use IRIS cloud accounting services and 21,000 firms have outsourced this responsibility to us with respect to legal compliance.

Our operational software does not mean providing employee or payroll software to our customers; it is the common link that goes unnoticed yet is critical in every aspect of their business today as it provides support for a number of initiatives including legislative compliance and engagement vs stakeholders productivity enhancing activities.

It is essential these core focus requirements work every single time and every time the initial attempt proves successful.

That is the reason why IRIS helps organizations manage the compliance issues that are really difficult to deal with and helps organizations do operational activities that have to be right first time and every time, hence giving them the ability to be efficient and grow.

The strength of IRIS is the recruitment of the right people; our people are our most valuable resources.

This allows us to be the high performance and forward-thinking market leader that we are today.

It is gratifying to receive a Great Place to Work certification and one of the Best Workplaces for Women in the UK.

This makes some rational sense, as all the relevant certifications take into consideration employee experience in terms of wellbeing, diversity and inclusion, trust among employees and in management, communication, recognition/reward of employees, etc.

At IRIS, we challenge, reward, and seek engagement from our employees– this is a standard part of our mission.

This is also the reason why we strive to come up with a culture where team members feel part of a unit.

Email: [email protected]

Phone: 0344 815 5500